These SMS/MMS Terms and Conditions (these “Mobile Terms”) govern your enrollment in and use of North Management’s SMS/MMS text messaging programs (the “Messaging Service”). These Mobile Terms are incorporated into and subject to our general Terms of Service and Privacy Policy. By opting in to receive SMS/MMS messages from North Management, you agree to these Mobile Terms.

SMS/MMS Messaging Service Description

We offer SMS/MMS messaging services for the following purposes:

• Reservation and Booking Updates: Notifications regarding reservation confirmations, check-in/check-out times, and booking modifications;
• Property and Stay Communications: Pre-arrival information, property instructions, follow-up messages, and important stay-related notices;
• Inquiry Responses: Replies to guest inquiries, tour scheduling, and application status updates; and
• Promotional Messages: Service updates and offers (if separately opted in).

We reserve the right to modify or cancel the Messaging Service or any feature at any time. Material changes to these Mobile Terms will be communicated via SMS or other reasonable means. Continued participation in our messaging program after changes constitutes acceptance of the modified terms.

Consent and Opt-In

By providing your mobile phone number and agreeing to receive text messages from us, you expressly consent to receive recurring automated SMS/MMS messages at the phone number provided. Consent is not a condition of purchasing any property, goods, or services. By opting in, you confirm that the mobile number provided is yours and that you have authority to enroll that number. If you later change or reassign your number, you must notify us and re-enroll with the new number; messages sent to numbers that have been changed may not be received. You may opt in to our messaging program by:

• Verbally, during a conversation;
• By texting us first; or
• By providing your phone number on your reservation.

The information (including phone numbers) obtained as part of the SMS/MMS consent process will not be shared with third parties for marketing purposes.

Message Frequency

Message frequency varies based on your interactions with us and the nature of your reservation or inquiry. You may receive transactional messages as triggered by your requests or account activity, informational messages regarding your stay or property, and promotional messages (if separately opted in). Typical frequency: 2-10 messages per month, though this may vary based on circumstances such as active reservations or special requests.

Opt-Out Instructions

You may opt out of receiving SMS/MMS messages at any time by replying STOP or UNSUBSCRIBE to any message you receive from us. Upon successful opt-out, you will receive a single confirmation message; no further messages will be sent unless initiated by you or unless you later re-enroll. Opting out of SMS messages will not affect other communications (e.g., email, mail, or phone calls) unless you separately opt out of those channels. If you subscribe to multiple programs, you must opt out of each separately.

Help and Support

For assistance with our SMS/MMS messaging program:

Reply HELP to any message for support information;

Visit our contact page or

Email us at [email protected].

Message and Data Rates

Message and data rates may apply. Standard messaging and data rates from your wireless carrier apply to all SMS/MMS messages sent and received. We do not charge for the Messaging Service, but we are not responsible for any charges incurred from your wireless carrier. Check with your carrier for details on your messaging plan.

Carrier Liability Disclaimer

We do not guarantee message delivery. Delivery is subject to effective transmission by your wireless carrier. Carriers are not liable for delayed or undelivered messages. Factors affecting delivery may include network congestion or outages, device compatibility issues, carrier filtering policies, and invalid or deactivated phone numbers.

Supported Carriers

Our SMS/MMS service supports most major U.S. wireless carriers, including but not limited to: AT&T, Verizon, T-Mobile, and their affiliated MVNOs. Carrier participation may change without notice.

Privacy and Data Use

Your phone number and messaging data are handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number or messaging consent with third parties for their marketing purposes. Information collected through our messaging program may include: mobile phone number, consent records and timestamps, message content and delivery status, and opt-out requests. For complete details on how we handle your information, please review our Privacy Policy at https://www.domusflats.com/privacy-policy or https://www.northmanagement.com/privacy-policy.

Security; No Sensitive Information via SMS/MMS

SMS/MMS is not a secure communication channel. Do not send sensitive personal information by text, including payment card data, social security numbers, or protected health information. If you choose to communicate health- or safety-related information by text, you acknowledge the inherent risks. The Messaging Service is not for emergencies; call local emergency services for urgent matters.

Prohibited Use

You agree not to use our SMS/MMS service for any unlawful purpose or in violation of these Mobile Terms. We reserve the right to terminate your participation in our messaging program if we reasonably believe you have violated these terms.

Your Responsibilities

You agree to provide a valid mobile number, keep your contact information current, and comply with all applicable laws when using the Messaging Service. You are responsible for any charges imposed by your wireless provider and for maintaining control of your device to prevent unauthorized use.

Service Availability and Disclaimer

To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery; errors or omissions in messages; or any technical failures. The Messaging Service is provided “as is” and “as available,” and we may suspend or terminate the Messaging Service for any user at our discretion.

Dispute Resolution; Governing Terms

These Mobile Terms form part of the Terms of Service. Any limitations of liability, warranty disclaimers, force majeure, dispute resolution, and order of precedence provisions in the Terms of Service apply to and govern the Messaging Service. In the event of a conflict between these Mobile Terms and the Terms of Service, the Terms of Service control.

Contact Information

North Management LLC

Address: 1200 Brickell Avenue, Suite 1800 Miami, Florida 33131

Phone: (305) 209-1324
Email: [email protected]
Websites: www.domusflats.com | www.northmanagement.com
Privacy Inquiries: [email protected]

By opting in to SMS/MMS messages from North Management, you acknowledge that you have read, understood, and agree to these SMS/MMS Terms and Conditions.

Last Updated: July 21, 2026